Zales

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Reviews about Zales

• Lina Sarrello
  ★ ☆ ☆ ☆ ☆
  I left my deceased father's antique platinum, diamond, emerald and sapphire wedding ring with the Zales at Queens Center Mall to fix so that I could wear it on my wedding day. I was told that it our take one week to get the estimate and then one more week to fix the ring and that I would have it back in no more than two and a half weeks. I approved the estimate on April 18th, and was told again that it would take one week for it to be fixed. I waited and waited. Then I called, three weeks after I had approved the estimate. The sales people kept telling me, "oh, well this ring needs to have the estimate approved." Which I had done three weeks before. Then I was told, "Oh, yes, it should be done by next week." I waited another week. Then I get a call from the store saying that my ring had been shipped back by the jeweler with the work done and should be in the store on Wednesday, May 10. I called the store on May 11. And the salesperson said to me, again, "oh, well this ring needs to have the estimate approved." Meanwhile, there are no notes on the account, and no one knows about where the ring is. The person promised to call the manager and call me back that same night, but they didn't. And when I tried to call them, no one would answer the phone. I will be speaking to a lawyer, and will be calling corporate headquarters about this incident. I just hope they haven't lost my ring because it is irreplaceable and I will be pursuing legal counsel.

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