T-Mobile

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Reviews about T-Mobile

• Deonarine Budhu
  ★ ☆ ☆ ☆ ☆
  This would have been two stars but due to my second visit I changed it to one. This is coming from a guy who has been a T-mobile customer for 10+ years.
  I had a galaxy s4 and wanted to upgrade my phone. Knowing that the JUMP on demand option was going away soon I needed a new phone quickly. I called T-mobile to make sure that I can still get it and they said yeah, I asked is there a specific store? They said this store would be able to do, they even put a notice on my account. I went and tried to make things simple by asking for a Black/Space Grey iPhone 6S Plus 16GB. Employee got it and brought it and asked how I would want to pay for it. I said I would like to use the JUMP on demand program. They denied me the service, confused I asked why can I not. They said they can't do it, although I specifically told them that T-MOBILE sent me here so I can get the JUMP on demand program. I left pissed, went home, called T-MOBILE and they told me, again, that I am eligible and I shouldn't have an issue. The lady on the phone was nice and told me to either go back into the store and tell them T-mobile sent me, again, go to another store, or buy a phone over the phone but I have to pay for shipping. I went the next day and I was immediately treated like crap by the same people that helped me yesterday and my service was terrible. I called T-mobile while I was in the store and they told me to go to the store on 179, I angrily told the lady I was here yesterday and today and they are rejecting me to get JUMP on demand. There were no managers but there was a guy who was the "stand in manager" as he said and spoke to the lady using my phone, and he did not speak professionally and gave attitude and would constantly roll his eyes. I ended up being told to go to the "corporate" store located on Jamaica Avenue. I left angry and dissatisfied with my time there. I ended up going to the T-mobile on 197th street on hillside. Within 5 minutes I got my phone WITH JUMP on demand and they helped me set it up and everything. They were extremely nice and felt bad for the experience I had. Anyone who actually read this review, I would not recommend this store and I would tell you to go the one located on 197 which is only 2-4 minutes extra driving.
  P.S. - This store gave me issues before. 4 separate times to be exact, only within the past year with the release of the iPhone 6s they gave me and my family the SAME issue.

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