Kay Jewelers

Jobs in Kay Jewelers - careers, conditions

Reviews about Kay Jewelers

• Natasha Rivera
  ★ ☆ ☆ ☆ ☆
  This experience was awful I came in there looking for something for my mother and mother-in law 1st of all I felt uncomfortable because nobody wanted to help me at 1st I figured because I was walking around with sweat pants and a big t shirt so they probably thought I didn't have money to spend then after while a man came to me . I told the sales associate that I don't have a budget but at the same time my mom doesn't like anything to over the top because my mother is really sick and she cant really go outside but I just wanted to get her something to show her how much I care and something to represent mothers day. The man (which he never told me his name) barely listened to what I said he just took me to the $30 "sale" jewelry UNTIL he found out I had $4000 credit and my husband had $10000 credit with KAY then took me to crazy over the top jewelry, Which doesn't bother me but the fact that he did not listen to what I was telling him made me feel like he was just trying to get me to buy anything. There was no sale process, he didn't even try to build rapport he just acted like he didn't care. I'm type of customer that is easy to purchase I can buy anything as long as the sales rep. can show me that they actually wants to find you something that you really want instead of getting you something that helps get them more commission.
  Please train your associates, every commission based company has a sale process and every process 2 most valuable things is to BUILD RAPPORT and SHOW EMPATHY which I did not receive.

Photos