Ford Lincoln of Queens Service Center

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Reviews about Ford Lincoln of Queens Service Center

• Janishia Jones
  ★ ☆ ☆ ☆ ☆
  Absolutely just the WORST! Brought my car into their service center based on convenience to commuter transportation on Feb. 26th. I requested a loaner vehicle during my appointment setting which at the time of drop off was not available, but that was the least of my problems. Kevin, my car manager, was provided with a full diagnostics with parts needed from a previous Ford servicing center whom I trusted as well as with my extended warranty information. After following up with the service center on multiple occasions, I was told after a TWO WEEK waiting period that my warranty company would need to send an inspector. After contacting my warranty company, I was told by an extremely versed mechanic that the managers at the servicing center were very incompetent, that they only needed a part that cost less than my $250 deductible and only 30 minutes to install. They recommended bringing my car elsewhere for service. Ford Lincoln advised that they already ordered the part and that within just a few days my car would be ready to pick up. A week passes and still my car is not fixed with no communication from them. The part ordered did not work and now we are at square one. Kevin happens to be out of office on the day I'm promised the car would be ready. Livid at this point, I speak with the manager of the servicing center to have my vehicle ready for pickup regardless of it being fully repaired. The manager attempts to resolve the situation by looking into my files and reaching out to the warranty company yet again regarding the new part requested. Again, the (same) part is less than my deductible. Again, the part does not work. The manager than finally confirmed that the part needed was what was on the previous service center's diagnostic which costs more than $1k to repair (part/ service). By now I've wasted a month waiting for a proper diagnostic and repair. I requested to have my vehicle available to pickup immediately! Upon arrival, I am asked to PAY their diagnostic fee and only after threatening to get a lawyer involved did they waive it. What a deplorable and horrible experience for a FORD dealership. Waiting a month for proper diagnostic is unacceptable. Unless you truly have time (and money) to waste, I would suggest bringing your car elsewhere!

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