All About Glass & Window Inc

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Reviews about All About Glass & Window Inc

• Rachana P Shah
  ★ ★ ★ ☆ ☆
  I am giving this company 3 stars to average out my bad and good experiences with them.
  THE BAD: I had bad and stressful experiences with one of the customer service agents, who was not helpful and not friendly/understanding in explaining the unpredictable nature of the business (like when things would arrive from suppliers or how long service would take or why pricing was the way it was). In retrospect, I should have just asked to work with another agent from the moment I realized how rude she was, rather than have repeated interactions with her.
  Secondly, the person who came to estimate the amount of work needed could have recommended more fixes. There are things I realized needed work only after the servicemen finished their work (for example, I realized there were holes in my screens after they removed them and I could clean them. I could have gotten them re-screened if he had taken a closer look and recommended I do so at the initial meeting).
  THE GOOD: When I asked to speak to the manager (Bruce) after my bad experience with the same customer service agent, he was supremely helpful, patient and apologetic for my experience thus far. He took my suggestions to evaluate that agent seriously and handled the problem.
  Additionally, the service men were timely, courteous (e.g. asked if they should remove shoes before entering premises), and competent. Its only been a day, but I believe they did pretty good work, especially considering the condition of my windows prior to their arrival.

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